Dear Mrs. A – February
Dear Mrs. A,
We had a guest break something in our home during a party we were hosting, and we really didn’t know what to do. Please advise.
– Hidden Pointe Hostess
Dear Hostess,
This is a common conundrum. There are so many wonderful aspects to entertaining and yet there are a few risks we take, too. Risks including spills, stains and breakage. However, the comfort of our guests should be of the utmost consideration. Even the unruliest guest should not be confronted or chastised. The most gracious of hosts would say something like, “I never liked that old thing anyway,” with a smile and say it’s ok, not through her teeth but with a true generous spirit. And although compensation is not to be expected, the most seasoned guest knows how to handle the situation on their side as well.
Accidents happen and how we react when we cause one defines us. Firstly, stay calm and acknowledge the incident. Apologize sincerely, discuss options and offer to make amends.
The offer to replace something should be considered and if agreed upon, should be delivered.
If the hosts really expect a replacement, they shouldn’t say something like “No, no, it’s fine,” because it sends a mixed message.
Our homes are not retail stores with the perceived “you break it, you buy it.” The guiding motivation here is to heal the friendship. Feelings are more important than objects.
A good friend will always do their best to rectify the situation, while a generous host will be understanding and take the incident in stride.
Big Love,
Mrs. A